Refund & Service Policy
Logistica Flex LLC
Last Updated: 02/26/2026
1. Overview
This policy outlines the conditions for refunds, cancellations, and service adjustments.
2. Nature of Services
Logistics and dispatch services are time-sensitive and may begin immediately after booking.
3. Deposits & Payments
- Deposits are non-refundable unless stated otherwise
- Upfront payments secure scheduling and resources
4. Cancellation Policy
Client Cancellations
- More than 48 hours: Partial refund possible
- Less than 48 hours: Generally non-refundable
- Same-day cancellations: Non-refundable
Company Cancellations
If we cancel, a refund or reschedule will be offered.
5. Refund Eligibility
- Service not delivered as agreed
- Billing errors
- Valid cancellations under policy
6. Non-Refundable Situations
- Delays due to weather, traffic, or third parties
- Incorrect client information
- Missed appointments
- Completed services
7. Service Modifications
Changes must be requested early and may include additional fees.
8. Chargebacks
Clients must contact us before initiating a chargeback. Unauthorized disputes may result in penalties.
9. Refund Processing
Approved refunds are processed within 5–10 business days via the original payment method.
10. Contact
Logistica Flex LLC
Email: info@logisticaflex.net
Phone: 213-755-0645